Technology experiences– Monitoring Microsoft 365 Tenant Health

Jun 6, 2021

Technology experiences– Monitoring Microsoft 365 Tenant Health

The technology experiences category focuses on areas relating to the devices that people are using to access Microsoft 365 services:

• Endpoint analytics: This area provides insights into the overall performance data of devices that are enrolled in Intune or Configuration Manager with tenant attach. The performance metrics include things such as boot time, how long it takes to sign in and get to a responsive desktop, how much time is spent processing Group Policy, how often applications hang or crash, and the number of active devices that have launched a particular app during the past 14 days. The endpoint analytics reporting has special requirements, such as particular operating system versions of endpoints being either Azure AD joined or hybrid Azure AD joined, as well as licensed for Intune or Microsoft Endpoint Configuration Manager.
• Network connectivity: This area provides insights into factors involving network communication between your endpoints and the Microsoft 365 platform. Specific network requirements must be met, such as configuring networks in the Microsoft 365 admin center and enabling location data collection features. For more information on the prerequisites for enabling network connectivity reporting, see https://learn.microsoft.com/en-us/microsoft-365/enterprise/office-365-network-mac-perf-overview?view=o365-worldwide.
• Microsoft 365 Apps: In this area, you can view insights on how many devices across your organization are up-to-date with their Microsoft 365 app deployments.

The technology experiences score reports can help you gain insight into how devices may affect the overall adoption and satisfaction with Microsoft 365 services.

Special reports

Finally, there is a lightweight version of the Business Resilience report (from Viva Insights), which is available to organizations that have at least 100 active Exchange and Viva Insights licenses. This report helps organizational leaders understand how to utilize remote work, how to maintain a work-life balance, the effectiveness of virtual meetings, and how to participate in Yammer communities.

Summary

In this chapter, you learned about a variety of different types of data that is available in the Microsoft 365 environment, including service health, audit and security log data, and adoption and usage metrics. You were also introduced to Viva Insights as part of an employee experience platform to help organizations understand and manage effective employee communications and well-being.

In the next chapter, we will start planning for identity synchronization.

Knowledge check

In this section, we’ll test your knowledge of some key elements from this chapter.

Questions

Answer the following questions:

1. What three insight areas does Adoption Score cover?
   1. Technology experiences
   1. Engagement experiences
   1. People experiences
   1. Special reports
   1. License consumption
2. Service health data can be viewed in which location?
   1. Azure Monitor
   1. Microsoft Sentinel
   1. Log Analytics
   1. The health dashboard
3. Which type of data is captured in the Azure AD Provisioning logs?
   1. Enterprise application provisioning activities
   1. Azure AD Connect user provisioning activities
   1. Microsoft Identity Manager provisioning activities
   1. Microsoft 365 Group provisioning activities
4. Which two steps should be taken when creating an incident response plan?
   1. Validate the incident scope details and confirm that your environment is affected
   1. Migrate applications back on-premises
   1. Develop a backup solution in case the service outage or degradation lasts longer than the acceptable time frame for your organization
   1. Immediately begin restoring data from third-party backups or archive locations
5. Microsoft Viva Insights Teamwork habits include suggestions for what two actions?
   1. Virtual happy hours
   1. Scheduling recurring 1:1 time with managed employees
   1. Establishing no-meeting days
   1. Encouraging after-hours work to lessen the workload of coworkers

Answers

The following are the answers to this chapter’s questions:

1. A: Technology experiences; C: People experiences; D: Special reports
2. D: The health dashboard
3. A: Enterprise application provisioning activities
4. A: Validate the incident scope details and confirm that your environment is affected; C: Develop a backup solution in case the service outage or degradation lasts longer than the acceptable time frame for your organization
5. B: Scheduling recurring 1:1 time with managed employees; C: Establishing no-meeting days

Part 2: Planning and Managing User Identity and Roles

In this part, you will learn about the various types of user identity and provisioning strategies, including Azure AD Connect and Azure AD Connect cloud sync. You’ll also learn about Azure AD roles and privileged identity management.

This part has the following chapters:

• Chapter 3, Planning Identity Synchronization
• Chapter 4, Implementing and Managing Identity Synchronization with Azure AD
• Chapter 5, Planning and Managing Azure AD Identities
• Chapter 6, Planning and Managing Roles in Microsoft 365

More Details